We are looking for an innovative Customer Success Vertical Leader to guide the development of pedagogical/learning solutions (training programs) for our business and clients. As a Vertical Leader, your duties will include evaluating organizational needs and recommending suitable pedagogical/learning solutions. You will also be required to oversee the development, testing, and implementation of these solutions.
Vertical Leader Responsibilities:
- Developing syllabi, creating content, and defining measurable business and learning objectives based on subject matter expertise.
- Applying subject expertise in evaluating business needs in order to translate these into comprehensive pedagogical/learning solutions.
- Utilizing intimate knowledge of the market to help with the recruitment and onboarding of specialized trainers and content writers.
- Overseeing the development, testing, and implementation of the pedagogical/learning solutions and evaluating their effectiveness and success.
- Continuously revising and updating the content in the pedagogical/learning solutions and trainers to ensure they are reflective of current market trends and technologies.
- Consulting across business operations, providing mentorship, and contributing specialized knowledge.
- Documenting processes and disseminating information to all relevant stakeholders.